FREQUENTLY
ASKED QUESTIONS

AND OTHER INFO

Q:

What is the meaning and significance of Madam37?

A:

Well... Madam is a polite way to address a woman and means lady. And since the my collections are exclusively created for women and represent me a lady, Madam seemed appropriate and catchy. 

AND...

I am #37 on my line. So I had to throw that in there too. 

Lady#37

Q:

What can I expect from Madam37? 

A:

NEW WEBSITE & EXPERIENCE: a new online experience including better functionality, more payment options, easier checkout process, easier exchange process and international shipping. 

NEW COLLECTIONS: take a peak at the new collections like Faith Threads, Culture Threads and Just Threads.

M37 REWARDS: create an account and earn points when you shop. Also, get extra perks, free gifts and level up with all the love you show to Madam37.

CUSTOM & BULK ORDERS: get something custom made by Madam37 for your line, team, reunion, event, family etc. or get up to 37% discount on ordering  bulk quantity of something in stock

Just to name a few.

Q:

When will I receive my order?

A:

Orders ship within 48 hours of order submission, excluding weekends and holidays, or unless otherwise noted.

On average, you should receive your item in 5-7 business days after order submission, unless otherwise noted, for example pre-orders. 

To track your order, please log in to your account or review your shipment confirmation email. For more details on our shipping practices, please view shipping policy here.

Q:

Do you ship internationally?

A:

I do ship internationally!  Simply make this selection at checkout by changing the shipping country.

Q:

I got my order & I’m not happy with it? What is a queen to do?

A:

Submit a return request here. I'll do my best to make it right by offering an exchange for a more suitable item or different size. Please take a peak and review the return policy for specifics as I do not offer refunds and you must submit the request within 7 days of delivery receipt.

Q:

One of the threads I really wanted  and/or added to my wishlist is no longer available or sold out in my size, what is a girl to do?

A:

Now Queen, why did you wait around? ūü§£ ... you¬†have to grab¬†what you like early.¬† ūüėČ

Reminder I make small quantities on purpose so you don't accidentally go twinning at you next time out.

However, the good news is if the demand is high for a thread, I may consider bringing it back. So don’t be afraid to tell me what you love, there is always a chance of a restock.

Q:

Can I make a design/thread request?

A:

ABSOLUTELY! Send an email to: threads@madam37.com

If you idea is chosen to be added to a collection, your thread is FREE and you will get some M37 Reward points added to your account.