Q:
What is the meaning and significance of Madam37?
A:
Well... Madam is a polite way to address a woman and means lady. And since the my collections are exclusively created for women and represent me a lady, Madam seemed appropriate and catchy.
AND...
I am #37 on my line. So I had to throw that in there too.
Lady#37
Q:
What can I expect from Madam37?
A:
NEW WEBSITE & EXPERIENCE: a new online experience including better functionality, more payment options, easier checkout process, easier exchange process and international shipping.
NEW COLLECTIONS: take a peak at the new collections like Faith Threads, Culture Threads and Just Threads.
M37 REWARDS: create an account and earn points when you shop. Also, get extra perks, free gifts and level up with all the love you show to Madam37.
CUSTOM & BULK ORDERS: get something custom made by Madam37 for your line, team, reunion, event, family etc. or get up to 37% discount on ordering bulk quantity of something in stock
Just to name a few.
Q:
When will I receive my order?
A:
Orders ship within 48 hours of order submission, excluding weekends and holidays, or unless otherwise noted.
On average, you should receive your item in 5-7 business days after order submission, unless otherwise noted, for example pre-orders.
To track your order, please log in to your account or review your shipment confirmation email. For more details on our shipping practices, please view shipping policy here.
Q:
Do you ship internationally?
A:
I do ship internationally! Simply make this selection at checkout by changing the shipping country.
Q:
I got my order & I’m not happy with it? What is a queen to do?
A:
Submit a return request here. I'll do my best to make it right by offering an exchange for a more suitable item or different size. Please take a peak and review the return policy for specifics as I do not offer refunds and you must submit the request within 7 days of delivery receipt.
Q:
One of the threads I really wanted and/or added to my wishlist is no longer available or sold out in my size, what is a girl to do?
A:
Now Queen, why did you wait around? 🤣 ... you have to grab what you like early. 😉
Reminder I make small quantities on purpose so you don't accidentally go twinning at you next time out.
However, the good news is if the demand is high for a thread, I may consider bringing it back. So don’t be afraid to tell me what you love, there is always a chance of a restock.
Q:
Can I make a design/thread request?
A:
ABSOLUTELY! Send an email to: threads@madam37.com
If you idea is chosen to be added to a collection, your thread is FREE and you will get some M37 Reward points added to your account.